Privacy Policy

This privacy policy sets out how Mr Charles Imber and his company, Total Surgery Ltd, uses and protects any information that you give to us when you use this website.

Total Surgery is committed to ensuring that your privacy is protected. Any information that we ask you to provide, or that you provide by using the website, will be strictly controlled according to this privacy policy.

Total Surgery reserves the right to change this policy from time to time by updating this page. You should check back to make sure you are happy with any changes. This policy is effective from 20 August 2012.

What information will Total Surgery collect about me?

  • Information about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views). We collect this information in a way which does not identify anyone.
  • Information you provide by filling in forms on our website, such as when you register to receive information such as a newsletter.
  • Information you provide when you refer yourself or are referred by a doctor.

How will this information be used?

Total Surgery uses non-identifying information to understand your needs and provide you with a better service. This allows us to improve the content and design of the website.

We use direct information from you that does identify you for two main reasons:

  • To contact you about a request/enquiry you have made with us, for example requesting an appointment with a consultant
  • To provide you with information you may have requested, for example a newsletter

Medical details you send to us electronically for assessment of your condition, arrangement of appointment or any other purpose may be discussed and transmitted to other medical colleagues as part of that assessment.

By sending us your details, health records etc. you consent and accept that it may be necessary for us to forward these clinical details electronically or in other formats.

Total Surgery will never share your information with other organisations for marketing, market research or commercial purposes.

Cookies

A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

 List of cookies used on Mr Charles Imber’s website

 

Cookie

Purpose

Statistical tracking cookie – StatCounter
View the StatCounter privacy policy
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, and are intended for statistical analysis only.
User type cookie This cookie is used to identify the latest homepage viewed by a visitor and then serve the same homepage to them on their next visit. No data is collected about the visitor.
YouTube cookies
View the YouTube privacy policy
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
Google site search cookies These cookies are created when the internal Google site search is used. The cookie remembers visitor’s basic preferences, such as wanting their results in English or no more than 10 results on a page. No data is collected about the visitor.
Google Analytics Cookie:View Gooogle Analytics privacy policy These cookies are used to collect information about how visitors use our site. The visitor reports provide insight into location, language and how that audience reaches and consumes the web site content (technology, mobile); as well as loyalty and engagement metrics(behavior)

 Why Total Surgery uses cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How to control cookies

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Social media sharing

The Total Surgery website enables users of the site to easily share articles with their friends through a number of popular social networks. We not have any control over the way that these websites use your data.

You should read their respective privacy policies carefully to find out what happens to any data that these services collect when you use them.

Controlling your personal information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. If you would like a copy of the information held on you please write to:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone 01625 545745
www.informationcommissioner.gov.uk

Please note that any demand for access may be subject a fee which covers our costs in providing you with the information requested.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.